Cue call centre operators before they speak to the caller
Evolve call tracking whisper message provides pre-call information to the operator, before the call is connected. This unique feature can be customised to your business requirements – it can be as broad or as specific as you like and can be turned on and off for individual numbers. The message might contain the context for each call and has the ability to maximise conversion opportunities.
The call whisper message could be:
“Another lead from the website display ad,”
“Another lead from the newspaper print ad” or
“Another lead from the popular affiliate.”
If you’re providing a call tracking solution to your clients, you could use the whisper message to announce to the operator, “another lead from your company”. This will reinforce your brand and its ability to drive telephone calls.